BOOKING AND CANCELLATION POLICY
Minimum Stays
Peak Season (20 Dec - 7 Feb) - min 5 night stay
Bookings that include New Years Eve - min 7 night stay
No Check-ins or Checkouts are permitted on Christmas Day
Public Holidays & Long Weekends - min 3 nights
At all other times we have a minimum stay of 2 nights
Deposits
A deposit is required to confirm the reservation for all bookings as follows:-
1-3 Night Stay 1st Night Value
4+ Night Stay 25% of Accommodation Value
The deposit is required to be paid within 7 days of the booking being made. The physical receipt for the deposit processed will be forwarded with the reservation confirmation or furnished at time of Check In or Check Out.
Payment of Accommodation Charges
Payment of remaining Accommodation Charges is required at time of Check In. All other charges incurred during your stay will be payable on your departure.
Additional Guests
Any additional guests (since the booking was accepted and confirmed) must be advised to Management prior to your arrival. Each apartment has a maximum number of guests permitted to stay and therefore Management reserves the right to refuse access for additional persons to an apartment. If the additional guests are accepted the additional charges will apply as follows:-
Each Additional Adult = $20 per night and Each Additional Child = $10 per night.
Apartment Allocation
Every effort will be made to ensure the apartment you have booked will remain allocated for your use. However, management reserves the right in order to maximise bookings, to change your allocated apartment to another of similar or better standard. Any upgrade initiated by management will be at no charge to you the guest.
Car parking
One car space in our secure basement is allocated to each apartment for their use. Additional car parks may be available on occasion and will be allocated at the discretion of Belle Mer Management.
Cancellations
For all reservations taken by phone, fax, email or online booking, the following applies:-
Peak Season (28 Dec to 03 Jan) & Public Holiday Cancellations (Auckland Anniversary Day, Waitangi, Easter, Queens Birthday, Labour Weekend) - We do not accept cancellations for bookings that include these dates. If you decide to cancel you will forfeit your deposit, plus, the balance of the accommodation charges will be billed to your credit card on the day the cancellation was received.
Cancellations received on Arrival Date and No Shows - 100% of total accommodation costs booked will be charged to your credit card.
Cancellations received 1 - 14 days prior to arrival date - the deposit is forfeited unless the apartment is re-let for full period you had booked.
All other cancellations received - $50 cancellation fee will be charged or you can request the deposit to be "held" and used against a future booking which will not incur the cancellation fee.
No refunds are given if you decide to cut your holiday short UNLESS we can re-let the apartment.
Security
Credit card details must be supplied for ALL bookings regardless of the method of payment for security reasons. Please be assured ALL credit card details will be kept secure.
We reserve the right to change at anytime our booking and cancellation policy. If you have any queries, please do not hesitate to contact us. Our objective is to make your stay here an enjoyable one.
Diana and David Bagley
Resident Managers
